Shipping
Thank you for shopping with The Aura Infinity. We are dedicated to ensuring your orders are processed and delivered promptly and safely. Please review our shipping policy below for full details.
1. Order Processing
- Orders are processed within 1–3 business days after payment confirmation.
- Processing times may vary slightly during high-demand periods, product launches, or promotional sales.
- Orders placed on weekends or public holidays will be processed on the next working day.
2. Shipping Methods & Delivery Time
We ship across India through reliable courier partners.
Typical delivery timelines are:
| Location Type | Estimated Delivery Time |
|---|---|
| Metro Cities | 3–5 business days |
| Other Urban Areas | 5–7 business days |
| Remote / Rural Areas | 7–10 business days |
Note: Delivery times are estimates and may vary due to courier delays, weather conditions, or unforeseen circumstances.
3. Shipping Charges
- Free Shipping may be available on select orders or promotions.
- For other orders, standard shipping charges are calculated and displayed at checkout before payment.
- Additional charges may apply for remote locations or bulky gift items.
4. Order Tracking
Once your order is shipped, you will receive an email or SMS with a tracking number and courier details.
You can track your order status using the tracking link provided in the message.
5. Delivery Policy
- Please ensure that the shipping address and contact number provided are accurate and complete.
- Once dispatched, we cannot modify the delivery address.
- In case of failed deliveries due to incorrect address, unavailability, or refusal to accept the package, the order will not be eligible for a refund or reshipment as per our No Return policy.
6. Delayed or Lost Shipments
If your order is delayed beyond the expected timeframe or appears lost in transit, please contact us at support@theaurainfinity.com with your order ID.
We will coordinate with our courier partners to resolve the issue promptly.
7. Damaged Packages
If your package arrives visibly damaged, please:
- Take clear photos/videos of the parcel before opening it.
- Contact us within 2 days of delivery at support@theaurainfinity.com.
Our team will investigate and may offer a replacement or store credit depending on the situation.
8. Contact Us
For any questions related to shipping, tracking, or delivery, reach us at:
The Aura Infinity
Email: support@theaurainfinity.com
Phone: +91 8920648850
Location: Ghaziabad, Uttar Pradesh, India